Terms for Buyers

Rize is a venue where you can purchase unique items directly from fashion designers around the world. We want you to have a positive experience shopping on Rize. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on Rize, you’re agreeing to this policy and our Terms of Use.

Understanding Rize’s Limitations as a Venue

Rize provides a venue for buyers to find, learn about, and enter into transactions with fashion designers around the world. It is important to note, however, that Rize is not a part of that transaction. By shopping on Rize, you understand that:

  1. You are not buying directly from Rize, but from one of the many talented designers on Rize;
  2. Rize does not guarantee or endorse any items sold on Rize or any content posted by designers (such as photographs or language used in listings or shop policies); and
  3. Each designer on Rize has their own processing times, shipping methods and shop policies.
  4. As a member of the community, you have the opportunity to flag an item or a shop that violates any of Rize’s policies. Flagging is confidential. Be sure you understand what is and what is not permitted on Rize before flagging content as malicious flagging can result in your account being suspended.

Purchasing an item on Rize

When you buy from a shop on Rize, you’re directly supporting an independent business, each with its unique listings, policies and processing times. By making a purchase from a designer on Rize, you agree that you:

  1. Have read the item description and shop policies before making a purchase;
  2. Have submitted appropriate payment for item(s) purchased; and
  3. Have provided accurate shipping information to the designer.

Rize has engaged third-party service providers – such as PayPal – to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance. Rize may share your personal or transactional information with third-party service providers when it’s necessary to process payments.

By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.

Leaving a review for an item

Reviews are a great way to learn about a designer’s items and reputation, help good designers build a strong reputation, or help warn other buyers about a poor experience. Your reviews are important for designers as feedback that may help them refine their designs.

You can leave a review, including a one to five heart rating of your purchase, for 60 days after your item’s expected delivery date. The estimated delivery date is the purchase date + processing time + shipping time. You can edit your review any number of times during that 60 day period.

By leaving a review, you acknowledge that:

Your review and profile information will be publicly displayed on the designer’s listing and review pages.

Reviews may not:

  1. Contain private information;
  2. Contain obscene, racist or harassing language;
  3. Contain prohibited medical drug claims;
  4. Contain advertising or spam;
  5. Be about things outside the designer’s control, such as a shipping carrier, Rize or a third party; or
  6. Undermine the integrity of the Reviews system.

Extortion is not allowed on Rize. Any attempt to manipulate reviews through threats, intimidation or bribery is considered extortion and is strictly prohibited on Rize. Examples of extortion include the following:

  1. A buyer leaves a negative review in an attempt to force the designer into providing additional items that were not agreed upon in the original transaction.
  2. A buyer leaves a negative review in an attempt to force the designer into providing a refund when a refund is not warranted.
  3. Shilling is not allowed on Rize. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a designer look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice. Reviews must reflect the honest, unbiased opinions, findings, beliefs or experience of the buyer.

We reserve the right to remove reviews that violate our policies or Terms of Use.

Adding content

As a member of Rize, you have the opportunity to add content, like usernames and text. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory or harassing;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive or misleading.

Disputes

In the event your purchase from a designer does not go as expected, you should communicate directly with the designer. The designers contact information is contained in the email confirmation you receive when you place an order. You can request a refund, return the item, and/or ask the seller to re-ship the item. You can raise a dispute with a designer under the following circumstances:

Non-delivery

A Non-Delivery occurs when a buyer places an order and submits payment, but the designer does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:

An item was never sent
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An item was sent to an address that is not on the Rize receipt.
There is no proof that the item was shipped to the buyer’s address.

Not-as-described

An item is Not as Described if it is materially different from the designer’s listing description or photos. Here are a few examples of Not as Described cases:

  1. The item received is a different colour, model, version or size.
  2. The item has a different design or material.
  3. The item was advertised as authentic but is not authentic.
  4. The designer failed to disclose the fact that an item is damaged or is missing parts.
  5. A buyer purchased three items but only received two.
  6. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.
Ineligible transactions

The following are not eligible for dispute:

  1. Intangible items, services, or prohibited items
  2. Items that are returned without a return agreement (refer to the designer’s returns policy)
  3. Items that have been altered, used, worn or washed after receiving them
  4. Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer
  5. Items that are received after the agreed-upon delivery date due to shipping delays
  6. Cancelled transactions that have already resulted in a refund

If for some reason you cannot reach a resolution with the designer for any reason, you should escalate the dispute through your credit card company.

Requesting a cancellation

Only designers may cancel transactions.

Returning an item

Each designer has his or her own return policies, which should be outlined in their Shop Policies. Not all designers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. Read more about the EU right of withdrawal in this Help article.

Contact information

If you have any questions about the Terms, please contact our legal team.

Last Edited on 17 May 2019