Selling as a designer on Rize.
Who can sell on Rize?
If you’re an emerging or independent sustainable fashion brand, Rize is for you.
Rize is a curated sustainable fashion marketplace designed to make it easier for ethical fashion lovers to shop directly from designers from around the globe.
Rize is currently available to designers in the following countries*:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
*We will add more countries as they become available through Stripe, our third-party payment processors. Check here for updates on Stripe supported countries. For designers outside of these countries, please see the note about Stripe Atlas in our ‘How will I get paid’ section below.
What does it cost to sell on Rize?
It’s totally free to list your designs on Rize. We don’t charge annual fees, joining fees or listing fees like some other marketplaces do. We just charge a 10% commission when you actually sell something. We think you (the designers – not retailers) deserve to be rewarded for all your talent, passion and hard work.
How will I get paid?
We use the Stripe payment gateway which allows customers to pay you directly through Rize using a credit card. Simply connect a Stripe account to your Rize store (if you don’t have a Stripe account, you can create one during the Rize registration process) and start accepting credit card payments straight to your bank account.
After payment for a sale has been made, Stripe splits the payment 90% to you and 10% commission to Rize and deducts their payment processing fees.
Stripe is currently available in 20+ countries with new countries being added continually. If Stripe isn’t yet available in your country and you don’t want to wait, you could use the Stripe Atlas service to easily incorporate a U.S. company, set up a U.S. bank account, and start accepting payments with Stripe..
We may look to add additional payment options such as PayPal in future as appropriate payment services become available to us.
Setting up your Rize store
Setting up your Rize store is easy. When your registration has been approved, simply login and you will be taken to your designer dashboard. From here you will be able to enter information about your store, upload a photo that will be used with your designer info and add your shipping, exchanges and returns policies etc. From here you’ll also be able to start adding products and creating your size guides.
Adding your products
Once your account application has been approved and you have connected a Stripe account and set up an international shipping rate, you move on to the exciting part – uploading your products. Adding items on Rize is easy — you can choose to add your products manually or use our simple Shopify Importer to import all of your products and automatically convert pricing from your Shopify site's currency to USD – the currency used on Rize.
Adding products manually
Simply follow the steps in the video below. Products and product imagery need to meet certain quality criteria for inclusion on the site.
Importing products from your Shopify store
If your own webstore runs on Shopify, you may wish to use our Shopify tool to import your products into Rize with just a few clicks.
It’s important to provide accurate sizing information for your products. Unfortunately, there is no international standard for sizing. Many countries have their own sizing system but measurements vary across brands using the same system. On Rize, our design team will recreate the size guide from your own website to ensure customers have the most accurate information.
Through your designer dashboard, you can view your current orders and past transactions with your customers on Rize. You will be automatically redirected to your dashboard area after login.
How do I know I have orders?
Rize will send an email when you receive an order. All orders can be viewed in your designer dashboard.
All products on Rize need to be priced in US dollars. To put an item on sale simply edit your product and add a sale price.
Who is responsible for customer service?
Our designers are responsible for setting their own policies for returns, exchanges and shipping and handling dealings with customers directly. If you are based in the EU, you should be aware of relevant regulations that govern consumer rights and a buyer’s right to return. For more information about EU regulations and how they may affect you business please go to the European Union Commission website. It is currently unclear how EU regulations affect designers outside the EU selling to EU based customers.
Setting your shipping rates
You can add shipping rates for different countries. You can keep it simple by using one rate for domestic shipping and one for international shipping or you can add as many different countries as you like.
How to issue a refund
If for whatever reason you need to issue a refund, you can do so from your Rize Designer Dashboard. It’s possible to refund a whole order with multiple items or just an individual item from an order. Here’s how:
(1). Login to your Rize account and go to your Designer Dashboard.
(2). Click ‘Orders’ from the menu.
(3). Locate the order you wish to refund.
(3). When you hover over the order, a submenu will appear on the right (as pictured below). Click ‘Details + Refunds’.
(5). From the pop-up ‘Details’ panel, locate the item in the order that you wish to refund and hit the refund button.
(6). If more than one of the same product were ordered, a dialog box will appear and ask you to enter the number of products you wish to refund.
(7). Follow any on screen prompts and you are done.