Privacy Policy

This Privacy Policy explains our collection, use, disclosure, retention, and protection of your personal information.

We may amend this Privacy Policy at any time by posting the amended version on this site including the effective date of the amended version. We will announce any material changes to this Privacy Policy via email.

1. When do we collect information?

We collect information from you when you use our Services, register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, enter information on our site or provide us with feedback on our products or services.

Some of this personal information, such as a way to identify you, is necessary to enter into our Terms of Use. The provision of all other personal information is voluntary, but may be necessary in order to use our Services, such as the buying or selling information needed to conclude a transaction.

We keep a record of the purchases you make from any of our designers. This allows us to respond more quickly to queries or problems and ensure the relevance of any information that we send you.

Third party providers (such as Stripe and PayPal) process payments, and only these entities see your payment card details. We do NOT keep your payment card details on file.

We collect information from your device when you visit our site, such as the device hardware model, operating system, browser, IP address, location information, referral URL and statistics on your page views. This information is collected and recorded automatically to server log files. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for our users and visitors, and a more personalised experience for users and visitors.

We use cookies to collect information about the pages you view, the links you click, and other actions you take when using our Services. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

2. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

  • To provide the products and services you have ordered;
  • To verify your identity and details of your payment method or credit card account;
  • Administer our Website and provide customer services;
  • Plan and manage our business activities including analysis of the way you use our site and services;
  • Communicate with you (including via email or telephone where such contact details have been provided);
  • Tell you about our offers, services or products;
  • Measure the performance of our email marketing campaigns (e.g. by analysing open and click rates);
  • To provide personalised location based services such as localised currency features;
  • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities;
  • Deliver marketing, blog and news updates, and promotional offers based on your communication preferences. You have the right to withdraw your consent or change these preferences at any time.

We use cookies to:

  • Help remember and process the items in the shopping cart;
  • Understand and save user’s preferences for future visits;
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. However, you will still be able to place orders.

3. Your choices about how we use your personal information

You have choices about how we use your personal data to communicate with you and to send you information.

If you do not wish to receive marketing communications from us, you can unsubscribe or change your Communication Preferences from the links provided in the footer within a Rize email.

4. Ways you can access, control, and correct your personal information

We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law.

  • You have the right to know what personal information we maintain about you
  • We will provide you with a copy of your personal information in a structured, commonly used and machine readable format on request
  • If your personal information is incorrect or incomplete, you have the right to ask us to update it
  • You have the right to object to our processing of your personal information
  • You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services

Access, correction, and deletion of your personal information
You can see, review and change most of your personal information by signing in to your account. Please, update your personal information immediately if it changes or is inaccurate. Keep in mind, once you make a public posting, you may not be able to change or remove it.

We will honor any statutory right you might have to access, modify or erase your personal information. To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact us via the Contact Us section below. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws.

If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered to our users and authorised under this privacy notice and our Terms of Use.

Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.

5. Sharing or transfer of your personal data

We do not sell, or trade your personal information to outside parties. Your personal information may be transferred to, and stored at a different destination. Such processing may be required in order to fulfil your order, process your payment details or provide support services.

This will be carried out confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who provide customer services, payment processing services, identify verification and fraud management services, website hosting and maintenance.

Personal and account information may also be released as necessary to comply with the law; enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, safety of Rize Limited, our users or others.

This includes exchanging information with other companies and organisations for identity verification and fraud protection purposes to the extent permitted by applicable laws. In particular, when you make a purchase from the Website, where we may make searches about you at credit reference agencies for such purposes. The agencies will record details of any search. This information may be used by other subscribers for similar purposes.

If we sell all or part of our business, or make a sale or transfer of assets, including a sale in bankruptcy or are otherwise involved in a merger or business transfer, we may transfer your personal information to a third party as part of that transaction.

6. How long we keep your personal information

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. We use Google Analytics to monitor and help with improving site performance and user experience. We keep personal information held in Google Analytics for 26 months.

7. How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

8. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

9. Communications & Marketing

We do not sell or otherwise pass your details to third parties for marketing purposes.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Deliver marketing, blog and news updates, and promotional offers based on your communication preferences. You have the right to withdraw your consent or change these preferences at any time.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails by:

  • Emailing us at
  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

10. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Last Updated on 14 May 2018